Protecting Your Investment
When you buy from Lacks, you’re investing in your home. You deserve to have your furniture, appliances, and electronics looking and performing like new for years to come. Learn more about how our extended protection programs can give you peace of mind.
FURNITURE CARE PROTECTION
Accidents will happen. Now you can retain the beauty and value of your newly purchased furniture for years to come. Relax...it's covered. Our partner, FCP, provides you with peace of mind and security against the unexpected.
Benefits:
- Expedited claim services provided by friendly and knowledgeable customer care specialists
- FCP specialists provide care and maintenance tips for on-the-spot assistance
- When service is needed, highly-professional furniture craftsmen are dispatched to your home
Your protection plan will be automatically registered at the time of purchase. This service provides you with a shorter claim time if you need to report an accident.
To file a claim:
- Contact FCP at (888) 705-4001 or online at https://furniturecareprotection.com/file-a-claim/ or via email at claims@furniturecareprotection.com
- Have your furniture reciept and pre-registered protection plan document handy
- Answer some simple questions from one of our customer-friendly agents
If you purchased an extended warranty from us before March 27, 2024, here is how to file your claim:
- Contact GBS at 1-888-585-9488 or online at www.gbsent.com
- Have your furniture reciept and pre-registered protection plan document handy
- Answer some simple questions from one of our customer-friendly agents
What's Covered?
Fabric Coverage
Your fabric product is protected against stains, dye transfer, household heat marks, and burns. Punctures and rips (excluding seams) are also covered. In addition, your product is covered if you experience failure of motor and associated components, breakage of frames, or breakage of mechanism.
Leather Coverage
Your leather product is protected against stains, dye transfer, household heat marks, and burns. Punctures and rips (excluding seams) are also covered. In addition, your product is covered if you experience failure of motor and associated components, breakage of frames, or breakage of mechanism.
Wood Protection
While very durable, wood can sometimes become damaged after much use. GBS repairs or replaces your wood product should it suffer stains, dye transfer, household heat marks & burns. Your item is also covered should a specific incident result in cracking, bubbling, peeling of finish, or lifting of veneers. Mirror chipping, water or beverage marks, scratches or gouges are covered.