Full-Service Delivery with In-Home Set-Up

We’ll unbox your items at our distribution center, dispose of packaging materials in a safe and environmentally friendly manner, inspect and deliver your items to your home. Plus, we’ll set up your new furniture in your prepared room of choice taking every precaution to keep everyone safe.  

WHAT’S INCLUDED:
✓ Delivery Inside Your Home;
✓ Unboxed at Distribution Center;
✓ Inspected;
✓ Assembled
✓ Set Up in Your Prepared Room of Choice
 

Full-Service Delivery with In-Home Set-Up does not include decorator services such as hanging mirrors/artwork, making beds, setting tables, etc.

What to Expect

Upon arrival, your driver will approach your front door and confirm that no one in your home is sick or showing symptoms of COVID-19.  

Symptoms include but are not limited to:

  • Fever
  • Cough
  • Shortness of breath

If you or anyone in your home is sick or symptomatic, our team is not allowed to enter. You may choose instead to have your items delivered to your doorway or garage. You may also choose to have your delivery rescheduled for a later date. 

 

Good To Know

The safety & health of our community and our Lacks family is important to us, which is why we’ve taken extra precautions when preparing to deliver your items.

Our delivery teams are equipped with

  • Face Covers
  • Latex Gloves
  • Hand Sanitizer
  • Sanitized Towel Wipes
  • Disinfectant Spray

Our delivery trucks are sanitized daily with additional focus on high traffic surfaces

Merchandise Pick-Up

If you prefer, we offer merchandise pick-up from our central warehouse at no additional cost to you.

Our Central Warehouse is located at:

1300 San Patricia Drive, Pharr, Texas
Monday through Saturday
8:00 AM to 7:00 PM by Appointment and Walk-Ins


You may reach our Customer Pick-Up Department at 1-800-870-6999

What to Expect

Upon your arrival, you must enter through Gate 3 and stop at the check-in station. Do not exit the vehicle. A Lacks representative will greet you and request a copy of your sales contract and a valid photo ID. The name on the contract must match the name on the ID. If they do not, you will not be allowed to pick up the merchandise. If you need to have someone else pick up your merchandise please fill out this 3rd party waiver.

You will be directed to a specified bay, where you must remain in your vehicle until you are instructed to do so by a Lacks representative.

You will be allowed to exit your vehicle to inspect the loading of your merchandise only after Lacks representatives are at a safe distance.

When your transaction is complete, you must exit through the gate.

Please reschedule if you are not feeling well or are showing any COVID-19 symptoms including but not limited to:

  • Fever
  • Cough
  • Shortness of breath

 

Requirements

  • Copy of your sales contract
  • Valid driver’s license or Government-issued ID. If you must have a 3rd party pick up your items you must have signed a waiver
  • A vehicle large enough to transport your items. For safety reasons, we cannot load merchandise on the roof of your vehicle.