Lacks’ commitment to providing you with an exceptional shopping experience from beginning to end includes your choice of Threshold Delivery or Full-Service Delivery with In-Home Setup by our Delivery Team. Whichever delivery service you choose, you can expect your items to arrive at your home in perfect condition.
We’ll unbox your items at our distribution center, dispose of packaging materials in a safe and environmentally friendly manner, inspect your merchandise and deliver your items just inside your front door. Threshold delivery is currently only available for in-store purchases.
Full-Service Delivery with In-Home Set-Up
We’ll unbox your items at our distribution center, dispose of packaging materials in a safe and environmentally friendly manner, inspect and deliver your items to your home. Plus, we’ll set up your new furniture in your prepared room of choice taking every precaution to keep everyone safe.
What to Expect
Upon arrival, your driver will approach your front door and confirm that no one in your home is sick or showing symptoms of COVID-19.
Symptoms include but are not limited to:
- Shortness of breath
If you or anyone in your home is sick or symptomatic, our team is not allowed to enter. You may choose instead to have your items delivered to your doorway or garage. You may also choose to have your delivery rescheduled for a later date.
When your items are in the requested location (inside or doorway) and our drivers are at a safe distance, you will be asked to inspect your items.
If your delivery is satisfactory, you will be asked to sign your receipt and your delivery is complete.
If you are unsatisfied with your delivery our driver will ask that our delivery manager contact you directly to help resolve the problem.
Good To Know
The safety & health of our community and our Lacks family is important to us, which is why we’ve taken extra precautions when preparing to deliver your items.
Our delivery teams are equipped with
- Face Covers
- Latex Gloves
- Hand Sanitizer
- Sanitized Towel Wipes
- Disinfectant Spray
Our delivery trucks are sanitized daily with additional focus on high traffic surfaces
If you prefer, we offer merchandise pick-up from our central warehouse at no additional cost to you.
Our Central Warehouse is located at:
1300 San Patricia Drive, Pharr, Texas
Monday through Saturday
8:00 AM to 7:00 PM by Appointment and Walk-Ins
You may reach our Customer Pick-Up Department at 1-800-870-6999
What to Expect
Upon your arrival, you must enter through Gate 3 and stop at the check-in station. Do not exit the vehicle. A Lacks representative will greet you and request a copy of your sales contract and a valid photo ID. The name on the contract must match the name on the ID. If they do not, you will not be allowed to pick up the merchandise. If you need to have someone else pick up your merchandise please fill out this 3rd party waiver.
You will be directed to a specified bay, where you must remain in your vehicle until you are instructed to do so by a Lacks representative.
You will be allowed to exit your vehicle to inspect the loading of your merchandise only after Lacks representatives are at a safe distance.
When your transaction is complete, you must exit through the gate.
Please reschedule if you are not feeling well or are showing any COVID-19 symptoms including but not limited to:
- Shortness of breath
- Copy of your sales contract
- Valid driver’s license or Government-issued ID. If you must have a 3rd party pick up your items you must have signed a waiver
- A vehicle large enough to transport your items. For safety reasons, we cannot load merchandise on the roof of your vehicle.