Are your stores open?
We are opening our stores for shopping appointments and walk-in payments to help serve you as safely as possible. You can make a request for an appointment here.

When will all Lacks stores re-open? 
We are actively training all our location personnel on new safety procedures. Before we can reopen all locations, it is crucial that our team is fully trained on these new protocols. New store openings will be updated regularly at here and via our social media channels. Although we miss seeing you, our central focus remains on the safety of your family and the Lacks Family. 

I need to make a payment. What are my options?
You may continue to make payments on your Lacks credit account using the following available methods:

  • Online at Lacks.com use “make a payment” tab located at the upper right of the webpage and follow the instructions. 
  • By Phone Call (956) 702-6726 or (800) 734-5044 from 9AM to 5PM, Monday thru Saturday and 12PM to 5PM on Sunday
  • By Mail payments: 1300 San Patricia Street, Pharr, TX 78577
  • In-Person Select locations are open for in-person payments! Please check here and our Facebook page for updated information on upcoming store openings for in-person payments 

I’d like to make a payment online. I need help setting up my account?
To register your Lacks credit account for online payments, enter your account number and the phone number associated with the account here

If you do not have this information or are having trouble entering this information, please email credithelp@Lacksvalley.com or call the credit department at (956) 702-6726 or (800) 734-5044 to speak a member of the credit team. You may also fill out the form at the bottom of this page and a Lacks credit specialist will contact you as soon as possible. Due to high call volume, there may be a delay.

For detailed instructions on setting up your online payments, payment preferences and enrolling in automatic payment plans click here.

Where can I find my account number?
Your Lacks credit account number is located on your copy of the sales contract you received at the time of purchase. 

If do not have the contract available, please email credithelp@Lacksvalley.com or call the credit department at (956) 702-6726 or (800) 734-5044 to speak a member of the credit team. ou may also fill out the form at the bottom of this page and a Lacks credit specialist will contact you as soon as possible. Due to high call volume, there may be a delay.

I have an online account but I’m locked out. I need to reset my password, what can I do?
Please email your name and phone number associated with your account to credithelp@Lacksvalley.com or call the Lacks credit department at (956) 702-6726 or (800) 734-5044 to speak a member of the credit team. You may also fill out the form at the bottom of this page and a Lacks credit specialist will contact you as soon as possible. Due to high call volume, there may be a delay.

I can’t make my payment because I’m out of the country, what should I do?
You may set up your online account at Lacks.com so that you can continue to make your payments. Click the “make a payment” tab located at the upper right of the webpage.

To register your Lacks credit account for online payments, enter your account number and the phone number associated with the account here (Link to online portal)

If you do not have this information or are having trouble entering this information, please email credithelp@Lacksvalley.com or call the credit department at (956) 702-6726 or (800) 734-5044 to speak a member of the credit team. You may also fill out the form at the bottom of this page and a Lacks credit specialist will contact you as soon as possible. Due to high call volume, there may be a delay.

I need to freeze my payment or need an extension/deferment on my payment due to COVID-19. What are my options?
Our dedicated credit team will work with you to ensure your account is supported during this difficult time. Please email credithelp@Lacksvalley.com or call the credit department at (956) 702-6726 or (800) 734-5044 to speak a member of the credit team. You may also fill out the form at the bottom of this page and a Lacks credit manager will reach out to you to evaluate your account and discuss payment options. Due to high call volume, there may be a delay.

Will I lose my No Interest terms if I give a late payment due to COVID-19 related circumstances?
Our dedicated credit team will work with you to ensure your account is supported during this difficult time. Please email credithelp@Lacksvalley.com or call the credit department at (956) 702-6726 or (800) 734-5044 to speak a member of the credit team. You may also fill out the form at the bottom of this page and a Lacks credit manager will reach out to you to evaluate your account and discuss payment options. Due to high call volume, there may be a delay.

I need to service my furniture or appliance.  What can I do?
We can perform service for appliances deemed essential for the time being, such as refrigerators not cooling, stoves and washers not working.  Appliance or furniture issues considered non-essential cannot be serviced at this time, due to public safety recommendations from local, county and federal governments. 

Please submit a service request here so that we can contact you as soon as we are able to resume service. If you’re having trouble providing the information required, you may also email our appliance service department directly at AandEservice@lacksvalley.com Monday through Friday 9AM to 5PM.

My furniture/appliance/electronic was being serviced but now I can’t get it. I need help.
We can perform service for appliances deemed essential for the time being, such as refrigerators not cooling, stoves and washers not working.  Appliance or furniture issues considered non-essential cannot be serviced at this time, due to public safety recommendations from local, county and federal governments. 

If your appliance qualifies, our appliance service department is available to help at  AandEservice@lacksvalley.com  Monday through Friday 9AM to 5PM. If your furniture or appliance is not deemed essential, our service department will contact you when business resumes to arrange next steps.

I bought something before Lacks temporarily closed due to COVID-19. When will I receive my items?
We appreciate your business and look forward to delivering your purchase. We have begun to schedule deliveries and merchandise pick-up appointments with new safety protocols in place. Click here to read out more about new policies.

Can I cancel an order/get a refund on an order that hasn't been delivered?
Because our business operations have been suspended due to COVID-19, we are unable to process cancellations/refunds at this time.

If I buy something online, can I pick it up or have it delivered?
Delivery and Merchandise Pick-Up services (at limited locations) have resumed with new safety protocols in place. To learn more about our new options and procedures, click here.  Select from available locations and open time slots at check out. 

Account Assistance Request Form