Our Doors are Open to Serve You

Lacks values family above all else. Our vision has always been and always will be to help you create a warm and inviting place to call home while committing to enriching the foundation of the community by encouraging social responsibility and fostering strong relationships with those around us. We are open to support your needs with abundant safety protocols in place.

“Lacks has been here for many generations. We’ve been part of this community for a long time. We know what our customers’ needs are and we’re here to help.” - Joe de la Garza Store Director, McAllen Galleria

Read more about what we’re doing to help keep you, your family and the Lacks Family safe.

 

Behind the Scenes

When others stayed open, we chose to close our stores to help flatten the curve. We took our time to reopen carefully and responsibly.

  • Before we reopened our doors, we thoughtfully created new operating procedures for every unit of our business using the latest CDC and OSHA guidelines and recommendations.
  • Every member of the Lacks Family that elected to return to work participated in safety training to ensure new protocols and procedures were understood and followed.
  • In response to growing cases in the state, we have formed a COVID-19 Committee to help review and monitor internal cases as well as provide guidance to those affected following OSHA and CDC guidelines
  • Precautionary steps, including communicating any potential exposure to co-workers, continued employee health screenings and implementing heightened sanitization of the work environments, are taken.

 

What You Should Expected of Us

Our priority has always been the well-being of our community. To serve you, we’re committed to going above and beyond to help keep you safe

  • Every employee is required to complete a health screening at the beginning of every shift and upon re-entering any of our locations. Anyone not feeling well is sent home and must follow the necessary safety protocol before returning to work.
  • Masks are required for all Lacks employees
  • Sneeze guards have been put in place to create a physical barrier for spaces where social distancing cannot be maintained
  • Safety protocols such as maintaining social distancing, avoiding physical contact, frequent sanitization of commonly touched items & increased handwashing must be followed
  • A daily deep cleaning of our units company-wide has been been instigated and required.  Confirmation of this cleaning is available to you upon entry of our stores
  • Complete transparency on reported confirmed COVID-19 cases within our company. See the latest reported confirmed cases here.

 

What we expect from you

We’re doing our part. Help us stay safe too with these simple guidelines

    • We respectfully ask that you limit your party to 2 adults & accompanying children when visiting our stores. This helps limit the number of people interacting within our locations.
    • All guests 2 years old and over are required to wear a face cover at all times in order to enter the store. If you do not have a face cover, one will be provided.
    • Please maintain social distancing between other guests and your sales associate.
    • Use hand sanitizer stations throughout the store
    • Please do not shop in-store if you are not feeling well or are experiencing any COVID-19 symptoms. Shop Lacks.com or give us a call instead.

 

     

 

What Happens After the Purchase

The safety & health of our community and our Lacks family is important to us, which is why we’ve taken extra precautions when preparing to deliver your items.

  • We encourage you to choose FREE Doorstep delivery when possible to avoid contact between our driving team and you within your home. You may also elect to pick up your items at any of our locations or our distribution center in Pharr. Full-Service Delivery with In-Home Setup is not currently available in Hidalgo & Starr Counties or for online purchases. See store for details. 
  • To help ensure your safety and protect ours, we require that you remain at least 6 feet away from our delivery team at all times. If you have chosen to have your items brought inside, you may be asked to wait in another room while your items are set up if adequate distance cannot be maintained.
  • Proper face covering must be worn by the Lacks delivery team and anyone in the home throughout the in-home delivery process.
  • Wash your hands or use hand sanitizer after handling merchandise.
  • Our delivery teams are equipped with:
    • Face Covers
    • Latex Gloves
    • Hand Sanitizer
    • Sanitized Towel Wipes
    • Disinfectant Spray
  • Our delivery trucks are sanitized twice daily with additional focus on high traffic surfaces
  • All drivers and assistants are required to wear a face cover while traveling

More Information

When it comes to getting your new furniture into your home, we know the safety of your family is important. Our highly-trained delivery team is here to make the process as safe and as easy as possible.

Stores and Supporting units have special hours during this time and are subject to change. Please plan ahead and check for updates.

Personalized attention and a safe shopping environment. Use the form to request your appointment or call our open store locations to book over the phone. A Lacks Sales Associate will reach out to you to schedule your date & time.

Not ready to shop in-store? Shop at Lacks.com and find what you need to make your home a little more comfortable.

 

Are your stores open?
Our stores are open with adjusted hours for shopping appointments and walk-in payments to help serve you as safely as possible. You can make a request for an appointment here.

I need to make a payment. What are my options?
You may continue to make payments on your Lacks credit account using the following available methods:

  • Online at Lacks.com use “make a payment” tab located at the upper right of the webpage and follow the instructions. 
  • By Phone Call (956) 702-6726 or (800) 734-5044 from 11AM to 7PM, Monday thru Saturday and 12PM to 6PM on Sunday
  • By Mail payments: 1300 San Patricia Street, Pharr, TX 78577
  • In-Person All locations are open for in-person payments! Please check here for adjusted store hours. 

I’d like to make a payment online. I need help setting up my account?
To register your Lacks credit account for online payments, enter your account number and the phone number associated with the account here

If you do not have this information or are having trouble entering this information, please email credithelp@Lacksvalley.com or call the credit department at (956) 702-6726 or (800) 734-5044 to speak a member of the credit team. You may also fill out the form at the bottom of this page and a Lacks credit specialist will contact you as soon as possible. Due to high call volume, there may be a delay.

For detailed instructions on setting up your online payments, payment preferences and enrolling in automatic payment plans click here.

Where can I find my account number?
Your Lacks credit account number is located on your copy of the sales contract you received at the time of purchase. 

If do not have the contract available, please email credithelp@Lacksvalley.com or call the credit department at (956) 702-6726 or (800) 734-5044 to speak a member of the credit team. ou may also fill out the form at the bottom of this page and a Lacks credit specialist will contact you as soon as possible. Due to high call volume, there may be a delay.

I have an online account but I’m locked out. I need to reset my password, what can I do?
Please email your name and phone number associated with your account to credithelp@Lacksvalley.com or call the Lacks credit department at (956) 702-6726 or (800) 734-5044 to speak a member of the credit team. You may also fill out the form at the bottom of this page and a Lacks credit specialist will contact you as soon as possible. Due to high call volume, there may be a delay.

I can’t make my payment because I’m out of the country, what should I do?
You may set up your online account at Lacks.com so that you can continue to make your payments. Click the “make a payment” tab located at the upper right of the webpage.

To register your Lacks credit account for online payments, enter your account number and the phone number associated with the account here (Link to online portal)

If you do not have this information or are having trouble entering this information, please email credithelp@Lacksvalley.com or call the credit department at (956) 702-6726 or (800) 734-5044 to speak a member of the credit team. You may also fill out the form at the bottom of this page and a Lacks credit specialist will contact you as soon as possible. Due to high call volume, there may be a delay.

I need to freeze my payment or need an extension/deferment on my payment due to COVID-19. What are my options?
Our dedicated credit team will work with you to ensure your account is supported during this difficult time. Please email credithelp@Lacksvalley.com or call the credit department at (956) 702-6726 or (800) 734-5044 to speak a member of the credit team. You may also fill out the form at the bottom of this page and a Lacks credit manager will reach out to you to evaluate your account and discuss payment options. Due to high call volume, there may be a delay.

Will I lose my No Interest terms if I give a late payment due to COVID-19 related circumstances?
Our dedicated credit team will work with you to ensure your account is supported during this difficult time. Please email credithelp@Lacksvalley.com or call the credit department at (956) 702-6726 or (800) 734-5044 to speak a member of the credit team. You may also fill out the form at the bottom of this page and a Lacks credit manager will reach out to you to evaluate your account and discuss payment options. Due to high call volume, there may be a delay.

I need to service my furniture or appliance.  What can I do?
Our Furniture Service and our Appliance & Electronic Service Departments are now open. Please submit a service request here

If your appliance qualifies, our appliance service department is available to help at  AandEservice@lacksvalley.com  Monday through Friday 9AM to 5PM. If your furniture or appliance is not deemed essential, our service department will contact you when business resumes to arrange next steps.

I bought something before Lacks temporarily closed due to COVID-19. When will I receive my items?
We appreciate your business and look forward to delivering your purchase. We have begun to schedule deliveries and merchandise pick-up appointments with new safety protocols in place. Click here to read out more about new policies.

If I buy something online, can I pick it up or have it delivered?
Delivery and Merchandise Pick-Up services have resumed with new safety protocols in place. To learn more about our new options and procedures, click here.  Select from available locations and open time slots at check out. 

Account Assistance Request Form